Terms of Service
Terms of Service
Welcome to Farsuna. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. We kindly ask that you read this document carefully before placing any order, as it outlines the legal framework governing your relationship with us and your use of our services.
Acceptance of Terms
By using our website, whether as a guest or a registered user, you acknowledge that you have read, understood, and accepted these Terms of Service in their entirety. If you do not agree with any part of these terms, we respectfully ask that you refrain from using our site and services. We reserve the right to update or modify these terms at any time without prior notice, and any such changes will take effect immediately upon publication on this page. It is your responsibility to review this page periodically for updates.
Account Registration
To place an order or access certain features of our website, you may be required to create a user account. When doing so, you agree to provide accurate, complete, and current information at all times. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Should you suspect any unauthorised use of your account, please notify us immediately.
Products and Pricing
We take great care to ensure that all product descriptions, images, sizes, and prices displayed on our website are accurate and up to date. However, please note that colours may vary slightly depending on your screen settings, and we cannot guarantee that every colour displayed on your monitor will precisely match the actual product. All prices are subject to change without prior notice, and we reserve the right to correct any pricing errors that may inadvertently occur. In the event of a pricing discrepancy, we will contact you before processing your order to confirm your preference.
Order Acceptance and Cancellation
When you place an order with us, you are making an offer to purchase the products in your shopping basket. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, payment verification, or suspected fraudulent activity. Once your order has been accepted, you will receive an order confirmation email. However, we may cancel an order even after confirmation should unforeseen issues arise, and we will notify you promptly in such cases, offering a full refund if payment has already been processed.
Payment and Billing
All payments made through our website must be completed using one of the accepted payment methods listed on our Payment Methods page. You represent and warrant that you have the legal right to use the payment instrument you provide. In the event of payment failure, we reserve the right to suspend or cancel your order until the issue is resolved. Please refer to our Payment Methods page for further details regarding security, currency, and billing.
Shipping and Delivery
We strive to process and dispatch all orders within the timeframes indicated during checkout. However, delivery dates are estimates only and are not guaranteed. We shall not be held liable for any delays caused by circumstances beyond our reasonable control, including but not limited to customs clearance, carrier disruptions, or adverse weather conditions. For more information, please refer to our Track Your Order page.
Returns and Exchanges
Your satisfaction is important to us. If for any reason you are not entirely happy with your purchase, we accept returns and exchanges under the conditions outlined in our Return Policy. Items must be returned in their original condition, unworn, unwashed, and with all tags attached, within the specified return window. We reserve the right to refuse returns that do not meet these requirements. Please contact us at farsuna@gmail.com to initiate a return or exchange.
Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, designs, and product photography, is the exclusive property of Farsuna and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or republish any content without our prior written consent. We grant you a limited, non-transferable license to access and use our website for personal, non-commercial purposes only.
User Conduct
By using our website, you agree to refrain from engaging in any conduct that may damage, disable, or impair our services or interfere with other users' enjoyment of our site. You are prohibited from transmitting any harmful or malicious code, attempting unauthorised access to our systems, or using our platform for any unlawful purpose. We reserve the right to terminate your access to our website immediately if we deem that you have violated these terms.
Third-Party Links
Our website may contain links to external websites or services that are not owned or controlled by Farsuna. We assume no responsibility for the content, privacy policies, or practices of any third-party sites. The inclusion of any link does not imply endorsement by us, and we encourage you to review the terms and policies of any external site you visit.
Limitation of Liability
To the fullest extent permitted by law, Farsuna shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products. Our total liability in any matter related to these terms or your purchases shall not exceed the total amount paid by you for the product in question. This limitation does not affect your statutory rights as a consumer.
Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate. Any dispute arising out of or relating to these terms shall first be attempted to be resolved through informal negotiation. Should such negotiation fail, the dispute shall be resolved through binding arbitration or competent courts, as applicable. We are committed to resolving any concerns fairly and transparently.
Severability
Should any provision of these Terms of Service be found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
Contact Us
If you have any questions, concerns, or comments regarding these Terms of Service, we warmly invite you to reach out to us. Our team is always here to provide clarity and support.
Email: farsuna@gmail.com
Closing Note
At Farsuna, we believe that trust is the foundation of every lasting relationship. These terms are not intended to intimidate, but to protect both you and us—ensuring that every transaction is conducted with integrity, transparency, and mutual respect. We are grateful for your trust and look forward to dressing you with pieces that bring joy and confidence.
With appreciation,
The Farsuna Team