Shipping & Handling

Shipping and Handling

At Farsuna, we understand that the moment you place an order, the anticipation begins. We share your excitement and are committed to ensuring that your carefully chosen pieces reach you in perfect condition and within a reasonable timeframe. Our shipping and handling process is designed with care, transparency, and attention to detail, so that you can shop with confidence and look forward to your delivery with joy.

Processing Time

Once your order has been successfully placed and payment has been confirmed, we begin preparing it for dispatch. Our standard processing time is 1 to 3 business days, during which we carefully inspect, pack, and hand over your items to our trusted shipping partners. Please note that orders placed on weekends or public holidays will be processed on the next business day.

During peak shopping seasons, promotional events, or periods of high demand, processing times may be slightly extended. Should this occur, we will notify you promptly and keep you informed of any changes to your expected dispatch date.

Shipping Methods and Transit Times

We offer a range of shipping options to accommodate your needs and preferences. The available methods, along with their estimated delivery timeframes, are presented to you clearly during the checkout process. Please be aware that transit times are estimates provided by our shipping carriers and may vary depending on your location, customs procedures, weather conditions, or other unforeseen circumstances.

We strive to provide the most reliable and efficient shipping solutions possible, and we regularly review our carrier partnerships to ensure optimal service.

Shipping Rates

Shipping costs are calculated based on the weight of your order, the destination, and the shipping method you select. The exact rate will be displayed at checkout before you finalise your purchase, allowing you to make an informed decision. We occasionally offer free shipping promotions during special campaigns, and any such offers will be clearly communicated on our website.

Order Tracking

We believe that you should never be left wondering about the status of your parcel. As soon as your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to the carrier's tracking portal. This allows you to monitor your package's journey in real time, from our warehouse to your doorstep.

For your convenience, you may also track your order by logging into your account dashboard, should you have created one during checkout. If you encounter any difficulties with tracking, our support team is always ready to assist.

Packaging

Every item we send is packed with the same care and attention that we would want for ourselves. We use high-quality, protective packaging to ensure that your garments arrive in pristine condition, free from damage or creasing. Our packaging is designed not only to protect, but also to delight—unboxing a Farsuna parcel should feel like receiving a gift.

We are also mindful of our environmental responsibilities and are continually exploring ways to reduce waste and use more sustainable packaging materials without compromising on protection.

Customs, Duties, and Taxes

For orders shipped to destinations outside our domestic region, please be aware that customs fees, import duties, or local taxes may be applicable. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. We have no control over these fees and cannot predict their amount, as they vary widely between jurisdictions.

We recommend that you familiarise yourself with your local customs regulations before placing an order. Should you have any questions regarding duties and taxes, please contact us, and we will do our best to provide general guidance. Please note that we are unable to declare items as gifts or alter the value of products on customs forms, as this is a legal requirement.

Delivery Attempts and Failed Deliveries

Our shipping partners will make a reasonable number of delivery attempts to your provided address. Should the carrier be unable to deliver your package due to an incorrect or incomplete address, repeated absence, or refusal to accept the parcel, the item may be returned to us. In such cases, we will contact you to arrange reshipment, which may be subject to additional shipping fees.

We kindly request that you double-check your shipping address during checkout and inform us immediately of any changes after placing your order. We will do our best to accommodate address modifications before dispatch, though we cannot guarantee that we will be able to make changes once the order has been processed.

Lost or Damaged Shipments

While we take every precaution to ensure safe delivery, we recognise that rare issues may arise during transit. If your package is lost, significantly delayed, or arrives in a damaged condition, please contact us immediately at farsuna@gmail.com with your order number and any relevant photographs. We will open an inquiry with the carrier and work diligently to resolve the matter.

In the event of loss, we will issue a full refund or send a replacement, depending on your preference and product availability. For damaged items, we will either arrange a refund or exchange, in accordance with our Refund and Return Policy.

Shipping Restrictions

We currently ship to a wide range of destinations. However, there may be certain locations that we are unable to serve due to carrier limitations, customs restrictions, or other logistical constraints. If your region is not available at checkout, please contact us, and we will explore whether alternative arrangements can be made.

Holiday and Peak Season Shipping

During major holidays or promotional events, shipping carriers may experience higher than usual volumes, which can result in extended transit times. We advise placing your orders well in advance during such periods to ensure timely delivery, particularly if you are shopping for a specific occasion.

Contact Us

Should you have any questions or concerns regarding shipping and handling, whether before or after placing your order, we welcome you to reach out to us. We are here to provide clarity, reassurance, and support at every stage of your journey.

Email: farsuna@gmail.com

A Final Note

At Farsuna, we view shipping not merely as a logistical necessity, but as an integral part of your experience with us. From the careful packing to the moment your parcel arrives, we want every step to reflect our commitment to quality and care. We are grateful for your trust and look forward to bringing a little piece of our world to yours.

With anticipation and gratitude,

The Farsuna Team