Refund & Return Policy

Refund and Return Policy

At Farsuna, we want you to love every piece you receive as much as we loved creating it. We understand, however, that a garment may not always meet your expectations or fit as perfectly as you had hoped. That is why we have designed our refund and return policy to be fair, transparent, and as stress-free as possible. Your satisfaction remains at the heart of everything we do.

Our Return Window

We accept returns on most items within 30 days from the date of delivery. Should you wish to return an item, we kindly ask that you initiate the process within this timeframe. Returns requested after the 30-day window may not be accepted, though we will make every effort to accommodate reasonable circumstances on a case-by-case basis.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original, unworn, and unwashed condition

• All original tags, labels, and packaging must remain attached and intact

• The item must be free from any stains, odours, or signs of wear

• For hygienic reasons, certain items may be excluded from return eligibility, and this will be clearly noted on the product page

We reserve the right to refuse a return if the item does not meet these criteria. In such cases, we will notify you and, if possible, return the item to you at your own expense.

How to Initiate a Return

To begin the return process, please contact our support team at farsuna@gmail.com with the following information:

• Your order number

• The name of the item(s) you wish to return

• The reason for your return

Our team will respond promptly with detailed instructions on how to proceed, including the return address and any necessary forms. We kindly ask that you do not send any item back to us without first receiving our confirmation, as this may result in delays or lost parcels.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, unless the return is due to our error—such as receiving a defective item, an incorrect product, or a sizing discrepancy caused by our listing. In such cases, we will cover the return shipping costs and provide you with a prepaid shipping label. We recommend using a tracked and insured shipping service for your return, as we cannot assume liability for items lost or damaged during transit back to us.

Refund Process

Once your return has been received and inspected, we will send you an email confirmation regarding the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within a certain number of days, depending on your bank or payment provider's processing times. Please note that the original shipping charges are non-refundable unless the return is due to our error.

Partial Refunds

In certain situations, we may issue a partial refund. This may occur when:

• The item is returned in a condition that does not meet our return eligibility criteria, yet we determine that a partial refund is fair

• The item shows clear signs of use, damage, or missing parts that were not reported prior to return

• The return is initiated beyond the specified timeframe, and we choose to accept it as an exception

We will always communicate clearly with you before processing any partial refund, so that you fully understand the reason and the amount.

Exchanges

If you would prefer to exchange an item for a different size, colour, or style, we are happy to facilitate this wherever stock permits. Please contact us at farsuna@gmail.com to arrange an exchange. Please note that exchange shipping costs may apply, and we will inform you of any associated fees before processing your request. Exchanges are subject to product availability; should the desired replacement item be unavailable, we will issue a refund instead.

Defective or Damaged Items

We take great pride in the quality of our garments and conduct thorough inspections before each order is dispatched. However, should you receive a defective, damaged, or incorrect item, we sincerely apologise. Please contact us immediately at farsuna@gmail.com with your order number and a clear photograph showing the issue. We will resolve the matter promptly, either by issuing a full refund or sending a replacement at no additional cost to you.

Final Sale Items

Certain items may be marked as final sale or non-returnable, including but not limited to clearance merchandise, promotional items, or special collections. These products are clearly identified on their respective product pages. Please ensure you review the product details carefully before purchasing, as final sale items cannot be returned or exchanged.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or shipped can be cancelled free of charge. Once an order has been dispatched, it will be subject to our standard return policy, and you will be responsible for return shipping fees.

Refund Timeline

Upon approval of your refund, please allow up to 5 to 10 business days for the amount to appear in your account, depending on your bank or payment provider. If you have not received your refund after this period, we kindly ask that you first check with your financial institution before contacting us, as processing times vary between banks.

A Note on Sizing

To help you find your perfect fit, we provide detailed size guides on every product page. We encourage you to consult these measurements before placing your order. Should you still have questions about sizing, our support team is always available to offer personalised advice—we would much rather help you choose correctly upfront than have you go through the inconvenience of a return.

Our Commitment to You

We understand that returning an item can feel like a disappointment, but we hope to turn it into a positive experience through clear communication, swift processing, and genuine care. Our goal is not merely to resolve issues, but to do so with grace and attentiveness, so that you continue to feel valued and understood.

Contact Us

Should you have any questions regarding our refund and return policy, or if you need assistance at any stage of the process, we are only an email away.

Email: farsuna@gmail.com

With warmth and understanding,

The Farsuna Team